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To continue with the Yahoo! case (I'm a workaholic, they gotta pay me higher, haha), Here's a link by elderman which sums up pretty much how a company should respond to a near "Crisis" case like Yaho! did.
I'll be discussing that in my next few posts on my blog, "Is Social Media the way to go for handling a crisis". Do you really think Yahoo! did well in handling this or could there have been another way to handle it?
You can reach my blog at http://oldskoolmark.wordpress.com/. But while you’re there, do enjoy and feedback on GREAT ONLINE CAMPAGIN ADS! Just a way to let our inner child out while appreciating the creative work of others, without having to care about ROIs or increased brand awareness.
Have a good week!
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